Refund policy

Refund Policy

At Arvelius, we create books and educational materials designed to help readers explore topics such as self-awareness, perception, symbolism, attention, mindset, and personal reflection.

Because meaningful insight and personal reflection take time, we encourage customers to spend time with the material before deciding whether it is right for them.

If you are not satisfied with your purchase, please contact us at support@arvelius.com and our team will review your request.

Cancellation Policy

Any changes or cancellation requests must be submitted within 24 hours of placing an order.

After this period, orders may already enter processing and fulfillment, which means we may no longer be able to make changes.

60-Day Money Back Guarantee

We stand behind the quality of our products and encourage customers to use or read them for at least 14 days before requesting a refund.

Please note:

  • Shipping costs (if applicable) are non-refundable.

  • Refund requests must be submitted within the 60-day period.

  • Proof of purchase may be required.

To begin the process, please email:

support@arvelius.com

To help us process your request faster, include:

  • Order Number

  • Full Name

  • Email Address used for purchase

Digital Products

For digital products (including eBooks, downloadable materials, and digital content), once access or delivery has been provided, refunds may be limited unless otherwise required by applicable law.

If you experience technical issues accessing your files, contact us and we will assist you.

Damaged Items

We carefully package physical products to reduce the risk of damage during shipping.

A product is considered damaged if it arrives physically defective or unusable.

Packaging wear caused during transit (minor dents, cosmetic marks, etc.) is not considered product damage if the product itself remains functional and intact.

If your order arrives damaged, please contact us within 72 hours of delivery.

Email:
support@arvelius.com

Include:

  • Your Order Number

  • Clear photos showing the issue

If approved, we will arrange a replacement where applicable.

Damage caused by misuse, normal wear, improper handling, or modification is not covered.

Shipping & Delivery

We work to ship orders as quickly as possible but cannot guarantee delivery times.

Delays caused by couriers, customs processing, weather conditions, or other external circumstances are outside of our control.

If delivery issues occur, customers should first contact the shipping carrier directly.

Arvelius is not responsible for packages marked delivered, delayed, lost in transit by the carrier, or stolen after delivery.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping information at checkout.

If an incorrect address is submitted and we are not notified within 24 hours of purchase, replacement or refund may not be available.

Policy Updates

Arvelius reserves the right to update or modify this Refund Policy at any time.

By purchasing from Arvelius, customers agree to the latest version of this policy available at the time of purchase.